Get any questions answered
How do I place an order for a bridal Party?
All PGP dresses are only made once an order is placed. For Bridal Party dresses with color themes, we encourage you to place the order for all dresses within 72 hours.
How do I place an order?
To order an MTO dress, you can choose your style directly from our New Arrival, Best Sellers, Shop, and Collections sections.
Orders are processed within 24 hours. Since all PGP dresses are only made once the order is placed, dresses are shipped within 2 to 3 weeks after the order has been confirmed.
How long does the order processing take?
Do you ship globally?
Yes, we do ship globally.
How can I track my order?
Once your order has been shipped, you will receive an email containing your order tracking number. If you have registered, you can also follow the progress of your order by signing in to My Account.
Prices displayed on the website are exclusive of taxes. PGP.COM does not collect sales or use tax at this time.
How many duties and taxes will I Have to pay?
Do you ship globally?
Yes, we do ship globally.
How can I track my order?
Once your order has been shipped, you will receive an email containing your order tracking number. If you have registered, you can also follow the progress of your order by signing in to My Account.
RETURNS - All of our dresses are made to order. That means we dye the fabric, cut the pattern, and create the dress after each placed order.
What is the return policy?
Can I change or cancel my order?
You will receive an Order Confirmation once your order is completed and billing is cleared.
What is the currency of the dresses on the website?
All dresses are sold in USD$.
To assist you in finding your most suitable size, kindly refer to the Size Chart.
How do I determine my size?
Do you have a fit Guide?
How to measure:
BUST - Measure around the fullest part of your bust.
WAIST - Measure around your natural waistline, keeping the tape comfortably loose.
HIPS - Measure around the fullest part of your low hip.
How do I place an order for a custom dress?
To get the dress based on your actual measurements, please choose the dress that you want to order and click on "For CUSTOM ORDER, click here to send the request."
Our dresses are true to size. However, there are some styles that are form-fitting and there are silhouettes that are slouchy.
Are your dresses true to size?
How can I try the fit of your dress?
PGP dresses are available for try-on at our LA Showroom and other retailers. We also offer a refundable 50% off sample order*. To request a sample order, please send us an email.
*Returns and Exchanges Policy applies.
All PGP dresses are only made once an order is placed. For Bridal Party dresses with color themes, we encourage you to place the order for all dresses within 72 hours.
For cowl and V-neck styled dresses, we can adjust the front neckline by 2 inches up maximum and make...
Do you have a fit Guide?
How to measure:
BUST - Measure around the fullest part of your bust.
WAIST - Measure around your natural waistline, keeping the tape comfortably loose.
HIPS - Measure around the fullest part of your low hip.
How do I place an order for a bridal Party?
All PGP dresses are only made once an order is placed. For Bridal Party dresses with color themes, we encourage you to place the order for all dresses within 72 hours.
Do you ship globally?
Yes, we do ship globally.
Do you ship globally?
Yes, we do ship globally.
Can I change or cancel my order?
You will receive an Order Confirmation once your order is completed and billing is cleared.
Do you have a fit Guide?
How to measure:
BUST - Measure around the fullest part of your bust.
WAIST - Measure around your natural waistline, keeping the tape comfortably loose.
HIPS - Measure around the fullest part of your low hip.