PGP Dresses are made once orders are placed to ensure all dresses you get are new. Standard delivery lead time is 4 to 6 weeks, subject to availability of fabric.
You will be notified via email once your order is dispatched. Shipping or Courier time may vary depending on your location.
If for some reason you have concerns on the quality of your NON-CUSTOM made purchase, please get in touch with us by sending an e-mail to firstname.lastname@example.org. Each PGP dress is only made once an order is placed, thus all sale without quality concern is final.
If you are buying just to try-on the dress, please check item 9 in our FAQ.
All eligible online NON-CUSTOM made returns must meet the following criteria:
– Return is posted to us within 7 days from receipt of order;
– Tags to be intact and item unwashed and unworn;
– All accessories and original packaging should be included;
– No perfume or other scents, no human or animal hair, no rips or tears.
All Returns require a Return Merchandise Packing Form (RMPF) with authorization number. Please contact email@example.com to request for RMPF and for further details.
Kindly note that shipping fees are non-refundable. The customer is responsible for cost of postage, and applicable duties and taxes.
Items are only eligible for replacement once and corresponding standard processing PayPal/Card charges apply.
The following items are ineligible for return:
– Non-standard items or those ordered with custom measurements provided by clients;
– Orders with prior and refunded sample/s;
– Orders purchased on SALE / discounted items;
– Orders with initially sent swatch board, if reason for return is the colour;
– Replacement orders
Return may be subjected to $75.00 restocking fee.
Non-Custom Made Orders are purchases made based on PGP Size Chart, or orders on preferred colour.
Custom Made orders are purchases with custom measurements.
EXCHANGES AND REFUND
Once a Return arrives in our warehouse, please allow us 10 to 14 days to inspect and process. You will be notified via email once your Return has been completed. We highly discourage using USPS in returning the item/s.
Rejected Return will be mailed back to the shipping address on your original order.
Replacement will be shipped within 10-15 days upon receipt of returned goods in perfect condition as stated above.
Refund will be issued within 10-15 days upon receipt of returned goods in perfect condition as stated above. Shipping charges are non-refundable and corresponding standard processing PayPal / Card charges apply.