1. HOW DO I DETERMINE MY SIZE?
To assist you in finding your most suitable size, kindly refer to this link: Size Chart
2. ARE YOUR DRESSES TRUE TO SIZE? WHAT IS THE DRESS LENGTH?
Yes, our dresses are true to size.
Dress length from shoulder to hem is 63inches +/- 2 inches. There is slight variation since each dress is draped in mannequin then hand-sewn. Standard maximum length of dresses is 65 inches from shoulder to hem. If you need a longer dress, please email us at firstname.lastname@example.org before placing any order.
*When identifying the dress length, please take measurements from h0llow / shoulder to desired hem length while wearing high heels.
3. HOW CAN WE ORDER SIZES BIGGER THAN US 16/ AU 20?
Depending on the style, bigger sizes can be ordered manually by completing Manual Order Form. This form may be requested by e-mailing email@example.com.
Corresponding extra charges apply:
US 18 / AU 22 = additional US$ 15.00
US 20 / AU 24 and above = additional US$ 35.00*
*Not all styles can be made in sizes US 20 / AU 24 and above. It is best to let us know your preferred style so we can clarify if this can be done.
4. I CANNOT FIND MY SIZE IN THE SIZE CHART, HOW CAN I PLACE AN ORDER?
We normally encourage clients to order the size closest to their measurement in the Size Chart. If you are still not happy with this, we accept custom sizing orders by completing a Manual Order Sheet. Please request this form by e-mailing firstname.lastname@example.org
For this order, chest, waist, hips and hollow/shoulder to hem measurements (while wearing high heels) shall be required. Since measurements are provided by the clients, kindly note that custom made orders are not eligible for Returns & Replacements if reason for such is due to wrong fit. Please refer to Shipping, Return and Exchanges for further details.
Additional charges for custom made measurement is US$25.00.
5. THE FRONT AND NECK DEEP OF THE DRESS I WANT IS A BIT LOW FOR ME, CAN THIS BE ADJUSTED?
For cowl and V-neck styled dresses, we can adjust the front neckline by 2 inches up maximum and make the back neck deep bra suitable (i.e. adjustment by adding 4 ½ inches from waist line) for free. Just kindly indicate “+2inches on front and / or bra-suitable back” in the Step 2/Check-Out/Shipping Instructions Delivery Box.
6. THE COLOUR I WANT IS NOT IN THE COLOUR BUTTONS IN THE WEBSITE, HOW CAN I ORDER DRESSES IN MY PREFERED COLOUR?
For other colour options, please refer to PGP Colour Chart through this link: Color Chart
To order this in the website, please indicate your colour of choice in Step 2/Check-Out/Shipping Instructions Delivery Box. (Disclaimer: Shades and tones are subject to change without prior notice.)
7. DO YOU ACCEPT CUSTOM-MADE COLOURS?
Unfortunately, our fabric colour options are limited to shades & tones as offered in our Colour Chart: Color Chart
8. HOW CAN I REQUEST FOR FABRIC SWATCH BOARD?
Please send us your complete mailing address and preferred colours as offered in our Colour Chart: Color Chart. Fee is US$20.00, which is deductible when actual order is made.
9. HOW CAN I TRY THE FIT OF YOUR DRESSES?
So our clients are able to try on PGP dresses, we offer refundable 50% off sample order, which is refunded to clients once the dress is returned to us. Terms and Conditions on Returns and Exchanges apply: Shipping, Return and Exchanges. It is important to note that dress must be posted back to us within 7 days upon receipt.
This offer is limited to one dress only. If you are interested, please let us know so we can give you discount coupon code that you can apply in the website Shopping Cart.
Shipping fees are non-refundable
10. WE ARE ORDERING IN BULK FOR A BRIDAL PARTY, HOW DO WE GO ABOUT IT?
Ordering for Bridal Party can either be done altogether or individually. If the dresses will be shipped to different addresses and individual order is preferred, it is important to indicate “Bridal Party of (Bride’s Name)” in Step 2/Check-Out/Shipping Instructions Delivery Box so we can easily batch and monitor your orders. This is also important in ensuring that your Bridesmaid dresses are made using the same fabric roll, and thus in exactly the same colour.
11. HOW MUCH IS THE SHIPPING COST?
Shipping cost is US$20.00 per address. You can save on this by integrating orders and have them shipped to a common address. Shipping cost is automatically waived in the website for a single transaction of 5 pieces and above. There may be additional shipping cost to Europe, United Kingdom, Russia and locations outside coverage area of DHL or UPS.
For concerns regarding delivery, shipping, returns and exchanges, please refer to: Shipping, Return and Exchanges
12. WHAT IS THE CURRENCY OF THE PRICES OF THE DRESSES?
All prices are in US $.
Thank you so much! For further concerns and inquiries, please do e-mail us at email@example.com.